Experience:
Cloud Engineer July 2023 - Present
Smart Energy Water
● Automated compliance audits by developing Python scripts to bulk-manage Jira and Okta users via REST APIs, improving audit throughput by 40%.
● Supported production cloud environments and business applications in collaboration with cross-functional teams, maintaining 99.9% uptime and resolving critical incidents.
● Designed and implemented a two-way integration between SAP and Jira using REST APIs and custom automation logic, streamlining ticket synchronization and reducing response and resolution times by 50%.
● Accelerated software delivery by building CI/CD pipelines in Azure DevOps to automate testing and deployments, reducing release cycles and minimizing manual errors.
● Implemented IAM policies and Okta integrations aligned with security best practices, ensuring compliance with SOC2, ISO 27001, and internal audit standards.
IT Support Specialist January 2021 - July 2023
Progent Corp.
● Remotely administer Office 365 Apps suite, Azure AD, Microsoft Exchange, Defender, and Compliance for multiple Medium to Large businesses with most companies having 500+ users.
● Analyzed and identified phishing and spam emails by creating self-destruct VM instances for secure examination of HTML and headers via MxToolBox. Followed security protocols to block malicious domains on firewall, strengthening network protection.
● Monitored Citrix Cloud VMs using the Citrix Admin Console and Azure VM Portal, reviewing activity logs and resource health to ensure optimal performance for each end-user's virtual machine.
● Created comprehensive documentation that streamlined processes and improved the company’s SLA Metrics, reducing average response time to 5.67 minutes.
● Collaborated with team on developing Powershell scripts to automate application installations remotely.
Helpdesk Technician I May 2020 - January 2021
Optima Tax Relief
● Assisted and provided technical support to over 100+ Internal users remotely through calls and
messages, as well as desk-side support.
● Performed Administrative tasks through Active Directory, AWS Amazon Connect VoIP, Salesforce and
Asset Tracking system.
● Effectively handled a daily quota of tickets needed to be resolved, as well as meeting the proper SLA
requirements per company policy.
● Configured and personalized shipment of laptops to include necessary software and security policies.